Privacy Policy

1. Information We Collect

When you use ETSA Music, we may collect personal information such as your name, email address, and payment details when you create an account or make a purchase. We also collect non-personal data like browser type, device information, and usage patterns to improve our services.

2. How We Use Your Information

• To process transactions and deliver purchased digital products (karaoke files, midi files, keyboard files, etc.)
• To manage your account, credits, file access, and download history
• To send purchase confirmations and service-related notifications
• To provide customer support via WhatsApp and email
• To improve our website, products, and user experience
• To detect and prevent fraudulent activities

3. Payment Security

All payments are processed securely through Razorpay. We do not store your credit card, debit card, or banking details on our servers. Razorpay uses industry-standard encryption and PCI-DSS compliance to ensure your payment information is safe.

4. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember your preferences (theme, language), and analyze site traffic. You can control cookie settings through your browser preferences.

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share data with trusted service providers (payment processors, analytics tools) solely to operate and improve our services. These providers are bound by confidentiality obligations.

6. Data Retention

We retain your account information and transaction history as long as your account is active. You may request deletion of your account and associated data by contacting us.

7. Your Rights

• Access and review your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of non-essential communications

8. Children's Privacy

ETSA Music is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out to us via WhatsApp at +91 62826 08916 or contact us through our website.